Return and Exchange Policy

At kwikshop, we are committed to providing high-quality clothing and footwear products that meet your expectations. However, we understand that you may need to return or exchange items in certain situations. This return and exchange policy outlines the terms, conditions, and procedures for returning or exchanging goods purchased from our website (www.kwikshop.shop). This policy aims to ensure that all Nigerian customers enjoy a fair and transparent return and exchange process. By placing an order with us, you agree to be bound by the terms of this policy.

1. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, your product must meet the following criteria, and you must submit an application within the specified time:

a. Time Limits

Defective, Damaged, or Incorrect Goods: You must notify us within 7 calendar days of receiving your order. This includes goods with manufacturing defects, physical damage (due to shipping or handling), or that do not conform to the order (e.g., wrong model, wrong color, missing accessories).

Change of Mind: If you simply change your mind, you can return or exchange the product within 7 calendar days of receiving it. The prerequisites are that the product must be in its original condition and unused (no signs of wear, installation, or activation), the packaging must be unopened or properly resealed, and all original accessories must be complete.

b. Products Not Eligible for Return or Exchange

The following products are not eligible for return or exchange unless they are defective or damaged upon arrival:

Personalized or Customized Products: Products customized to your specific requirements.

Clearance or Discontinued Products: These products will be marked "Non-Returnable" or "Discontinued" on the product page at the time of purchase.

2. How to Initiate a Return or Exchange

Please follow the steps below to apply for a return or exchange. Failure to follow the steps may result in delays or rejection of your application:

Step 1: Contact Our Customer Service Team

Time: Please contact us to submit your application within the specified time (within 7 days of receiving the goods).

Contact Information:

Email: shop95058@gmail.com (Email Subject: "Return/Exchange Request - [Your Order Number]")

Phone: +234 813 357 1787 (Monday to Saturday, 9:00 AM to 6:00 PM, WhatsApp)

Required Information: Please provide your order number, product name/model, serial number (if any), reason for return/exchange, and clear photos/videos of the product (please provide photos/videos if the packaging is defective, damaged, or unopened). This will help us quickly review your request.

Step Two: Receiving a Return Authorization (RA)

Our team will approve or reject your request within 24 business hours after reviewing it.

If approved, we will send you a unique Return Authorization (RA) number via email. Please be sure to clearly write this RA number on the outside of your return package—packages without an RA number will not be accepted or processed.

We will also provide the return warehouse address (see Part 3) and other relevant instructions (e.g., how to pack fragile items).

Step 3: Preparing and Shipping the Product

Packaging: Please pack the product securely to prevent damage during shipping. If possible, use the original box and include all original accessories, instructions, and packing materials. For defective items, please include a note with your Return Authorization Number (RA), order number, and details of the problem.

Shipping Costs:

Our Liability (Defective/Damaged/Wrong Item): We will reimburse your return shipping costs. Please keep your shipping receipt and email a copy to our support team—we will process your refund upon receipt of the product.

Change of Mind: You will bear all return shipping costs. We recommend using a trackable courier service (e.g., GIG Logistics, Aramex Nigeria) to ensure delivery, as we are not responsible for lost or misplaced return packages.

Please send your goods to our warehouse:

Address: 4 Aisin Street, Oron City, Akwa Ibom State, Nigeria

3. Returns and Exchanges Process

a. Inspection of Returned Goods

Upon receiving your package (usually within 3-5 business days of you sending it), our team will inspect the goods to confirm that they meet the return criteria (e.g., condition of the goods, defects, whether accessories are complete).

We will notify you of the inspection results via email within 48 hours of receiving your package. If the goods do not meet the return and exchange criteria (e.g., used, missing parts, or damaged due to use), we will not accept returns or exchanges.